PRIVACY POLICY
INTRODUCTION
Your privacy is important to us,and we are committed to safeguarding it. HEART SPADE CAN 2931 8482 160 (HEART SPADE, We or Us). This policy explains what we will do with your personal information is collected, used and shared when you permits us to use cookies every time you visit. Visit or make a purchase from our website WWW.HEARTSPADE.COM.AU .
This Privacy Policy is incorporated by reference into our Terms. Any capitalised terms not defined in this Policy are defined in the Terms. This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Privacy Act). By continuing to use the our Website You acknowledge that you have had the chance to review and consider using our Services including this Privacy Policy, and You acknowledge that You agree to it. Please read this Privacy Policy carefully and if you have any questions please contact us at info@heartspade.com.au.
WHAT DO WE DO COLLECT YOUR INFORMATION?
We may collect information from You through automatic tracking systems (such as information about your browsing preferences including
(a) Your IP address, geographical location, browser type and version, and operating system (the referral source, length of visit, page views, and website navigation paths).
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:
(a) Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arranger for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
In order to access all of the features on our website, You are required to sign up subscriptions to our emails for receive newsletters sign up includes:
(a) Your name, address, organisation, mobile or phone number and email address.
For Email marketing or promotions, we may send you emails about our store, new products and other updates, with your permission agree consent.
HOW YOUR INFORMATION IS USED
We used Your Personal Information as outlined in this Privacy Policy for the purposes described following:
(a) Order fulfilled (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
(b) Providing customer service to you (communication, support and developing the services)
(c) Marketing and advertising to You including both direct and indirect marketing advertising and including marketing and advertising about products that may interest You based on Your personal preference or demographics.
(d) Advising You about updates to the Website or related Products
HOW YOUR INFORMATION IS STORED & SECURED
Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure.
The Personal Information we collect from you is transferred and stored electronically via a secured SSL connections, in secured, password-protected servers located in Australia. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
However, we take the protection and storage of Your Personal Information in accordance with this Privacy Policy. You agree and consent to HEART SPADE storing Your Personal Information on such servers.
Our legal based for collecting and processing Your Personal Information for the purposes to keeping our website secure and prevent fraud including to protect the Services and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property and that of our other users.
PERSONAL INFORMATION COLLECTED VIA COOKIES
Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.
Third parties who advertise on the Product may use cookies in order to learn about Your browsing preferences and to present relevant advertisements to You. Cookies enable these advertisers to recognise Your computer each time Your are sent an advertisement. It allows them to compile information about where You saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the Product or on other websites that You visit.
We do not control the cookies that may be used by these third party advertisers. This Privacy Policy only addresses Our use of cookies and does not address the use of cookies by any of these third party advertisers.
DISCLOSURE
We may disclose Your Personal Information if we are required by law to do or if you violate our Terms of Service.
THIRD PARTIES
We may provide some of Your Personal Information to Third Party Service Provider for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, include details of any website that refereed You to the Product and other details about Your usage of the Website. This information enable Us to understand patterns of usage of the Website, and to improve the our Website.
We may use Third Party Service Providers to ‘fulfil orders’ in relation to the Products.
We may allow third parties to advertise on the Product. These third parties may use cookies in connection with their advertisements (see the “Cookies” clause in this Privacy Policy).
For Your Information, some of Our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third Party Service Providers may be located include:
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States then your personal information used in completion that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
OVERSEAS DISCLOSURE:
Please note that the Services are available worldwide. Please note that some of the parties list above to whom Your Personal Information may be disclosed and processed by, may be located overseas. You expressly consent to the disclosure of such Personal Information to the parties above, include where whey are located overseas.
We use reasonable steps to ensure that these parties are either governed by substantially similar, accessible and enforceable laws to the Australian Privacy Principles or adhere to the Australia Privacy Principles, however to the maximum extent permitted by law, we are not liable for the privacy practices of such parties. Overseas organisations may be required to disclose information that we share with them under an applicable foreign law.
Please note that the transfer of Your Personal Information to such overseas parties may pose risks to the security of Your Personal Information as these countries may not have been issued with an adequacy decision as set out in the GDPR or have appropriates safeguards in place, however by providing by Your Personal Information to us, You acknowledge and consent to disclosure of Personal Information to such oversea recipients.
However, We only share Your Personal Information with a Third Party Service Provider if that provider agrees to Our privacy standards as set out in this Privacy Policy.
Your Personal Information will not be transferred to other Third Party without Your approval.
If Your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Is not to share that information.
THIRD PARTY WEBSITE AND SOCIAL MEDIA:
Our services may links or used with other parties platforms, including Google, Facebook, Instagram, and Tiktok.You acknowledge and agree that HEART SPADE has no control over, and shall not be liable for, the Privacy Practices or content of these third party Website and HEART SPADE does not make any representation about the privacy practices of, any third party websites, whether or not linked from or transferred from our Services. You are responsible for checking the Privacy Policy of any such Websites and applications so that you can be informed of how they will handle Personal Information.
By accessing, interacting with an using our social media pages, you agree to the terms and Privacy Policy of those Social Media Platforms. You acknowledge and agree that these Social Media Platforms may collect your information and that the privacy practiced of those Social Media Platforms are not controlled by us and that we hold no responsibility for such privacy practices.
Social Media Platforms also allow public access to your public social media profile, which may include your username, age range, country/language, list of friends or other information that you make publicly available and you understand that such information may therefore be accessible by us if you interact with its Social Media pages.
AFTERPAY
View the terms and conditions for using the Afterpay Service. [ https://www.afterpay.com/en-AU/terms-of-service ]
CURRENCY
As an Australian Based company all of our Credit Card transactions are processed in $AUD.
APPLICATON OF GDPR:
For the purpose of clarity,data processing of individuals in the European Union (EU) is carried on only occasionally and as such, no EU representative has been designed, however the General Data Protection Regulation (GDPR)(EU)2016/679 may apply to you if you are resident of. Reside in or are located in the EU.
If the GDPR applies, in this Privacy Policy, “Personal Information”shall also include the definition of “Personal Data” under the GDPR and terms that are defined in the GDPR shall be defined in this Privacy Policy in accordance with in the GDPR.
If the GDPR applies, this paragraph applies in addition to above the paragraphs to the extent that we are acting as a “Data Controller” with respect to Your Personal Information.
EMAIL OPT IN/OUT
If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence.
You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable to promptly comply with Your request. However, You may receive subsequent correspondence from Us while Your request is being handled.
UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
You have the right request access to any of Your Personal Information which We are holding.
You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
In order to request access, an update or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy.
CHANGES TO THIS POLICY
We may make changes to this Privacy Policy at any time in Our sole discretion.
If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.
COMPLAINTS
We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your Information, an overview of Our complaints handling procedure is as follows:
(a). All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavor to respond within 21 days, although we cannot guarantee this.
(b). You may submit a written complaint about how we handle Your Personal Information to our Privacy Officer via the details below. If you are not satisfied with our handling
of your complaint or we have not replied to you within a a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner or, if you are in the Eu, a data protection authority or supervisory authority.
CONTACT US
All requests for access, correct, amend or delete any personal information (unsubscribed) we have about you, or simply want more information contact our Privacy Compliance Office at info@heartspade.com.au