Unfortunately we cannot alter or cancel orders once they have been placed or processed! If you're having troubles with your order however, you can always email us and we're happy to try and help

hello@heartspade.com.au

All prices on our Website are in Australian Dollars (AUD) and include GST. Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary however!

If you have any inquiries, please email us at hello@heartspade.com.au

With so many new arrivals and beautifully considered designs arriving each week, some of our styles can sell out super quickly! Depending on the style, we do restock styles upon popular demand, however it can also depend on the time of the year and seasonal changes. If you missed out on something, you can always place a pre-order with us via phone or email so when it arrives again, we will be sure to be in touch with you.

hello@heartspade.com.au

We will do our best to help with any problems you are experiencing as efficiently as possible.

Our team members will get back to you shortly, please email us at info@heartspade.com.au

Online orders can be processed using Mastercard, Visa and Credit Card, Zippay and Afterpay.

Please click the link below for more details:

AFTERPAY: https://www.afterpay.com/en-AU/how-it-works

ZIPPAY: https://zip.co/how-zip-works

For parcels heading out of Australia, you may be charged duties and taxes upon entry into your country. Check with your local customs office to make sure!

Yes, we do not offer refunds unless the item is deemed manufacutre faulty by our Returns Policy HERE

First of all we are SO sorry! Not to worry though, just get in touch with us via email and our Customer Service team will be able to help get this sorted for you right away!

Yes, we're more than happy to accept your return! For more information, please view our Return Policy HERE

Once despatched you will receive a tracking number via email for your order! You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Any concerns about your tracking not updating after three business days, just let us know!

We aim to have all orders shipped in 1 to 3 business day. Any orders placed over the weekend or on a public holiday are shipped the following business day. For our international order, we’ll be getting your orders out the door within 1 to 2 days!

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped up in bubble wrap or in amongst other items of clothing or shoe boxes within your parcel. If you don’t have any luck here don’t stress! Just get in touch with our Customer Service team via email.

Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Still no luck? Not to worry, just shoot us an email so we can help!

Yes, it has always been our mission to get fit right, and have your customers feeling great. Sizing details can be found on all individual product detailed description. You can find our " SIZE CHART ".