SHIPPING INFORMATION
Processing Time:
- Orders are processed within 1-3 business days.
- Extended times may apply during sale periods.
*ALL ITEMS ARE DISPATCHED FROM SYDNEY, AUSTRALIA.
*ALL PRICCES ARE IN AUSTRALIAN DOLLARS.
Domestic Shipping (Australia):
- Orders over $99: Free shipping.
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Orders under $99:
- Standard Shipping: $10.60 AUD (1-3 business days in metro areas).
- Express Shipping: $14.10 AUD (2-5 business days in metro areas).
| Orders over $99 | FREE |
| Orders under $99 // Standard Shipping (Metro 1-3 business day) | $10.80 AUD |
| Orders under $99 // Express Shipping (Metro 2-5 business day) | $14.10 AUD |
AUSPOST Tracking:
- Shipping confirmation with tracking number provided after 1-3 days.
- Tracking info may take up to 24 hours to display.
- Signature required upon delivery.
To track your order, please visit:
International Shipping:
- Shipped via Australia Post with rates based on destination.
- Shipping cost calculated after the order is placed.
- Estimated delivery: 3-21 business days.
- New Zealand: Free shipping for orders over $149 AUD; shipping rates apply otherwise.
- USA & Canada: Free shipping for orders over $199 AUD; $30 AUD for Express Shipping on orders under $199.
- Other destinations: Shipping cost calculator available.
| New Zealand | Orders over $150 AUD | FREE |
| Orders under $150 AUD // Standard Shipping (Metro 8-12 business day) | $15.00 | |
| Orders under $150 AUD // Express Shipping (Metro 4-8 business day) | $30.00 | |
| USA & Canada | Orders over $200 AUD | FREE |
| Orders under $200 AUD // Express Shipping (Metro 6-15 business day) | $30.00 | |
| Europe Or Other | Shipping costs calculator based on your destination |
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*Please note: we ships worldwide, only including United Arab Emirates, Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Japan, South Korea, Netherlands, Norway, Poland, Portugal, Sweden, Singapore & United Kingdom.
>All Shipping estimated delivery date is based on Courier Company.
Express AUSPOST Tracking
You will receive a shipping confirmation email with the tracking number after 1-3 business days processing time. Please allow up to 24 hours for your tracking information to show.
To track your order, please visit:
International Customs & Taxes:
- Customer is responsible for any customs fees or taxes.
- Heart Spade is not responsible for rejected parcels or return fees.
Shipping Delays:
Heart Spade is not responsible for lost or stolen packages or orders delayed in transit. The above timeframes are not guaranteed and delays may occur beyond our control. We hope that all of our customers can understand that we can not control the international shipping process after the package has been shipped from our sorting centre.
Please note that delivery may take longer during peak seasons such as Christmas and New Year, severe weather, local holiday period and our partners' holiday period. If you have not received your parcels after 14 working days, for questions or tracking, contact Heart Spade's customer service or Australia Post.
Email our customer service - info@heartspade.com.au
Australia Post Customer Service on 13 76 78
Additional Information:
- Return Shipping Fees: Heart Spade does not cover return shipping fees for both domestic and international orders.
- Non-Refundable Shipping Costs: Shipping fees are non-refundable, even if you return the item.
- Delivery Issues: Heart Spade is not responsible for delivery faults caused by the courier and cannot issue refunds in such cases.
- Incorrect Address: If you provide an incorrect address or postcode, contact Heart Spade immediately to correct it before shipping.
- Once the parcel is lodged with Australia Post, it becomes their responsibility. Heart Spade will assist in locating lost packages but cannot be held accountable for the outcome. All packages are fully traceable.